How we're rolling out the free upgrade to Windows 11 Surface Book 2 (on 8th Gen Intel® Core™ i5-8350U or i7-8650U processor only) Surface models that can be upgraded to Windows 11 Use the PC Health Check app to find out if your device has any other requirements you need to meet (for example, Secure Boot capability). For more info, see Find out which Surface model you have. Look for your device in the list of Surface models that can be upgraded to Windows 11. If you're not sure which Surface device model you have, look in the Surface app. We'll continue to support at least one version of Windows 10 based on the support dates listed on the Windows 10 Home and Pro: Microsoft Lifestyle website. If so, you should contact Microsoft support.Note: Devices that can't be upgraded can continue running Windows 10.
Thank you in advance for replies and please forgive any ignorance in my understanding of the problem
Would I contact them or Microsoft in assisting me with this issue? My device was purchased from Best Buy.Any additional considerations regarding this? I understand my device is an ARM device (no idea what that means except certain software doesn't work).I MAY be able to use a friends Windows 11 device to create the RD, but is there any security risk for either of us in doing so?.Would I have to request Microsoft send me a recovery drive? How long does this typically take for international shipping? My surface pro x was running windows 11 and I do not have access to another windows 11 device to create the recovery drive (only Windows 10).Are there any other troubleshooting steps I could try before going down this route?.Also I am unable to visit any location in person, so all troubleshooting must be done online or through mail. After browsing through Microsoft help pages, I'd guess based on description of issues that the instance Windows 11 on my Surface Pro X has been corrupted and needs to be restored.īased on the below support page, it looks like my best option is to create a USB recovery drive and re-install windows, but i have a few questions before I go down this route. I've done the obvious things like connect to different power sources, force hard restarts but none of these actions seem to work. The logo appears for a few seconds and immediately the screen goes black as it it's shut down and gone to sleep. When turning on my Surface Pro X, the device failed to start up past the Windows logo Screen. I'm not a very technical person, so I'm hoping I can get pointed in the right direction to troubleshoot an issue on my personal computer that started this morning.
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